Privacy & Data Policy

Effective Date: March 21, 2026

Sovereign Wave LLC d/b/a SovrenMD ("SovereignMD," "we," "us," or "our") respects your privacy and is committed to handling your information with care, discretion, and transparency.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information through our website, landing pages, forms, events, communications, memberships, applications, digital services, and related operations.

This Privacy Policy is separate from our Notice of Privacy Practices. Our Notice of Privacy Practices applies where protected health information is governed by healthcare privacy law.

Information We Collect

We may collect information that you provide directly, including:

• name;
• date of birth;
• phone number;
• email address;
• mailing address;
• preferred language;
• emergency contact information;
• dependent or household enrollment information;
• billing and payment details;
• insurance-related information;
• intake responses, forms, and questionnaires;
• messages, requests, support inquiries, and survey responses;
• event registration information;
• sponsorship or subsidy request information;
• device enrollment and shipping details; and
• health-related information you choose to provide in connection with services.

We may also collect information automatically through our website and digital tools, including:

• IP address;
• device type;
• browser type;
• operating system;
• pages viewed;
• referral source;
• session activity;
• approximate geolocation derived from IP;
• cookies and similar technologies; and
• security and diagnostic log data.

We may also receive information from other sources, such as partner providers, laboratories, pharmacies, device vendors, payment processors, caregivers, referral partners, and service providers, where permitted.

How We Use Information

We may use personal information to:

• operate, maintain, and improve our services;
• process enrollments, memberships, subscriptions, and account administration;
• coordinate care access, device setup, scheduling, and follow-up;
• support telehealth, remote monitoring, summaries, and related service workflows;
• communicate with you about services, appointments, onboarding, billing, and support;
• personalize user experience and improve service quality;
• verify identity and prevent fraud or misuse;
• maintain records, logs, and compliance documentation;
• respond to legal requests and fulfill legal obligations; and
• create de-identified or aggregated information for quality, analytics, service development, and operational planning, where permitted by law.

Communications

By providing your contact information, you agree that we and our service providers may contact you by phone, email, portal message, or text regarding appointments, account matters, device setup, billing, support, enrollment updates, and other service-related matters.

Where promotional or marketing communications require consent, we will seek that consent where required by law. You may opt out of non-essential promotional communications using the instructions provided in the message or by contacting us. Message and data rates may apply.

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to keep the website functioning properly, remember preferences, understand site traffic and usage, improve performance and user experience, support security and fraud prevention, and help us understand which pages and communications are most useful.

You may be able to manage cookies through your browser settings, although some website features may not work properly if cookies are disabled.

How We Share Information

We do not sell your personal information for money. We do not sell patient health data.

We may disclose information:

• to licensed providers, clinics, hospitals, laboratories, pharmacies, and other care partners involved in requested services;
• to vendors and contractors who help us operate our services, including telehealth vendors, hosting providers, secure messaging platforms, workflow vendors, payment processors, shipping providers, device vendors, and analytics providers;
• to professional advisors, auditors, and regulators;
• in response to lawful legal process or government request;
• to protect rights, safety, property, and security;
• in connection with a merger, financing, reorganization, or sale of assets, subject to appropriate safeguards; and
• in de-identified or aggregated form.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, for legal and compliance obligations, for dispute resolution, for business continuity, and for operational recordkeeping. Retention periods may vary depending on the type of information, the service involved, and applicable law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information and health-related information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include encryption, access controls, authentication measures, logging, vendor diligence, workforce training, and incident response procedures.

No method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

Children and Dependents

We do not knowingly collect personal information directly from children in violation of applicable law. Enrollment for minors or dependents must be completed by a parent, guardian, or other legally authorized representative where required.

State-Specific Rights

Depending on your state of residence and the type of information involved, you may have rights regarding access, correction, deletion, appeal, or other privacy requests. We will honor applicable rights requests to the extent required by law and appropriate to our role.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

Sovereign Wave LLC d/b/a SovrenMD
7901 4th St N, STE 300
St. Petersburg, FL 33702
info@sovrenmd.com